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PYB Health

Appointment Information

Our team of 14 GPs is backed up by nurses, district nurses, community nurses, midwives, pharmacists, health visitors, health care assistants, and of course our invaluable practice managers and admin staff.

Surgery opening hours, appointment booking and home visits vary across our surgeries. Please visit the Patient Information area at your practice by using the buttons above or links below.

You can also use online resources to help you manage your illness rather than coming to see the GP.

To Login for Appointments, Prescription Ordering or to Cancel an Appointment, visit My Health Online

Registering With The Practices

To register you need to come into the surgery and fill out a form, we will need photo id to confirm your identity. Parents can register for under 16s. If you wish to register as a carer for an eldery relative or neighbour then we require authority in writing to do so from that person.

You will need to register with us prior to using the online appointment booking system. If you have forgotten your password we can no longer reset it via email you must come to the surgery and request a new one. This can take up to 7 days to process.

Patient Partner

If you are waiting for our help, you can still use our patient partner telephone appointment booking service (Option 1) 24hrs a day just like the online service.

Our telephone appointment booking system is available 24hrs a day. A limited number of advanced and same day appointments are available based on overall availability. Please press 1 when prompted. You can also use this facility to cancel appointments.

Phone lines for appointments vary from practice to practice but generally will be open from 8.00a.m-6.00pm. Expect 8am until 9am to be very busy so you may experience long waits.

We also operate an emergency doctors in the mornings in addition to the telephone doctor to try and see Urgent acute problems on the same day.

You will always be asked for a reason for your appointment this is to help us treat your problem appropriately. The staff are following a protocol given to them by the Doctors.

A number of Doctors will be available each day dependent on annual leave, teaching commitments and sickness.

You can also come into the surgery and book an appointment at the reception desk.

Choose Well WalesDo You Need To See The Doctor?

Choose Well will help you decide if you need medical attention if you get sick. It explains what each NHS service does, and when it should be used.

Visit Choose Wales here

Self Help and Management

We ask that everyone takes a moment to think before making a Doctors appointment.

  Is it urgent?
What online resources are out there to help me understand?
What other services could help me if I cannot get an appointment?

www.patient.co.uk or NHS Direct are just two websites we recommend you visit before contacting your GP. Local pharmacists are also a great a place for advice and help on a wide range of illnesses. All local chemists are available for a consultation.

When you visit the doctor they can provide you with many leaflets on ways on which you can improve your health and wellbeing. They can also provide you with leaflets that help you understand the symptoms or condition you have been diagnosed with if you require further reassurance. These leaflets are now available online at the above link.

Many of the most serious diseases can be prevented by a healthy lifestyle and without the need for drugs. Please feel free to discuss general health and ask for advice. The following suggestions may help you to improve the quality and length of your life.

Blood Pressure

High blood pressure can, in the long term, increase the risk of strokes and heart attacks. Lowering blood pressure may reduce these risks. Treatment does not always require tablets. All adults are advised to have their blood pressure checked at least every five years. If you have not had yours checked recently please come in and use our Surgery Pod automatic system. A member of staff will be happy to show you how.

If you are already under supervision or are on treatment for high blood pressure, routine follow-ups can be arranged with one of the Health Care Assistants.

Breast Awareness

It is recommended that women should become familiar with how their breasts normally look and feel. Although regular examination is no longer advised, please see your doctor if you notice any changes from the normal. This includes skin changes or dimpling of the breast, a lump or an alteration in the appearance of the nipple.

Cervical Smear Tests

Cancer of the cervix can be prevented and all female patients between the ages of twenty and sixty-five are advised to have regular smear tests. These are important because they can detect early signs of the disease when it is easily treated. We operate a three yearly call and recall system to remind you when the test is due.

Diet

A healthy diet not only helps control weight but may also lower blood cholesterol levels and help reduce the risk of heart attacks. Dietary advice can be obtained from the nurses and the practice has the services of a dietician. Leaflets about healthy eating are available using the above link.

Exercise

Regular exercise helps prevent heart disease as well as reducing weight and gives a sense of well-being. If you are overweight or out of condition please ask for advice before starting vigorous exercise.

Emergency Contraception

If you have had sexual intercourse without using birth control or you think your method of contraception may have failed, emergency contraception, which is free of charge, can usually prevent unplanned pregnancy. You should make an appointment with the nurse as soon as possible, but certainly within 72 hours. Alternatively, you may wish to attend our under 35s Family Planning Clinic on Wednesday afternoon.

Smoking

This is the single largest preventable cause of ill health in this country. It is a major cause of cancer, heart attacks, angina and chest disease. If you would like help and advice on giving up smoking, please discuss it with your doctor or nurse. We also have a smoking cessation advisor who is available by appointment on Thursdays. Many local chemists can also help with smoking cessation and prescribe Nicotine Replacement Therapy without a doctor’s intervention. Phone your chemist to see if they offer this service.

Travel Vaccinations

These are available from the surgeries, please phone for an appointment with the nurse. Vaccination requirements can be obtained from here together with useful advice on individual destinations.

Please allow sufficient time before travelling for your vaccinations.

Patient Information

Compliments and Complaints

We like to receive compliments but we also want to know if we can improve our service. Please let us know. Each practice has an in-house complaints procedure to deal with your concerns and the service that we provide.

We aim to respond to any complaint within 2 working days and to report back to you within 30 working days, although in some cases more time may be required.

Zero Tolerance

If a patient is violent or abusive to doctors or staff their actions may be reported to the police. They will be removed from the practice list and may be reported as a violent patient. This could result in an initial 12 month period of debarment from receiving primary care at a surgery and only being permitted to attend a recognised violent patient centre by appointment only.

Confidentiality

Everyone working in the NHS has a legal duty to keep information about you confidential. This practice is a data controller under the Data Protection Act 1998 and is registered with the Data Protection Commissioner who ensures that information is kept legally and fairly.

Information about you may need to be shared with other people, eg registration details with the Business Service Centre in Swansea and Cardiff. In some instances the law requires us to pass on information eg to notify a birth. All persons receiving information from us will also have a legal responsibility to keep your information confidential.

Your Rights as a Patient

You have a right to see information recorded about you in our manual records and computerised data. These rights are incorporated in the Data Protection Act 1998. For further information, please contact the practice business manager who will be pleased to assist you.

Information held about you or the person you are caring for is used to help in the provision of your health care and treatment and to assist staff in reviewing the care they provide for you to ensure that it is of the highest standard.

Information is collected:

  • From what you or carers tell us
  • From examinations, observations and tests carried out by staff

Information is stored:

  • As paper records
  • On computerised systems

Freedom Of Information Act 2000

We as a practice are obliged to comply with this Act which requires every public authority to adopt and maintain a “Publication Scheme” which has been approved by the Commissioner. The Commissioner is the independent supervisory authority appointed by parliament to oversee compliance with both the Freedom of Information Act and the Data Protection Act. The scheme is a guide to the types of information a public authority undertakes to make available to the public as a matter of routine.

 

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Online Appointments

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Online Appointments

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