The surgery is open Monday to Friday from 8.00am – 6.30pm every day except Bank Holidays. The surgery is also closed on the last Tuesday of every month for in-house staff training. There will be emergency cover from 1.00pm on these days.
Out Of Hours
Consultations are available on weekdays between 8.00am – 11.55am and 2.00pm – 5.30pm.
The surgery is open Monday to Friday from 8.00am – 6.30pm every day except Bank Holidays. Outside normal surgery hours there is a recorded message on the telephone – this message gives details of the out-of-hours cover. There is a telephone number for NHS Direct (0845 4647) if you just require advice, but if you wish to speak to a doctor in the out-of-hours service, you will need to dial 0330 123 9180.
In case of medical emergencies after morning surgery, please contact reception. The receptionist or nurse will take brief details about the complaint in order for the duty doctor to assess the urgency.
To make (or cancel) an appointment please telephone from 8.00am every weekday morning. Alternatively, you can do both directly online via the My Health Online system. If you would like to opt for this service you will need to register in person at the reception desk. Once a few simple formalities have been completed you may use the online service thereafter.
Appointments are available with every doctor every day (except during holiday periods). Please make the receptionist aware which doctor you wish to see. If that doctor has no free appointments, you will be offered an appointment with one of the other doctors.
Our appointment system offers patients an appointment on the day they telephone, or they may book up to 4 days in advance (these appointments are limited).
If you wish, a chaperone can be provided for any consultation. Our receptionists can advise.
It is the patient’s responsibility to cancel any appointment (they can be cancelled online even if they were not booked online) not required. If anyone has any questions about the appointment system or any other queries, please ask to speak to the practice manager.
You will need your NHS number to register (we MUST have your NHS number) – you can obtain this from your previous surgery. All GP records are now linked and the NHS number is used to identify each person and electronically transfer your record.
You will need to fill out forms for every person at the address who wishes to register.
If anyone is on repeat medication they will need to bring a copy of the repeat slip with them to attach to the registration form and they will require an appointment with the Health Care Assistant in either surgery.
If you are not on any medication, you will not be required to make an appointment.
The process of registering takes 48 hours from the time we receive the paperwork – if you have seen the HCA, it will be 48 hours after your appointment. We will then have access to your records and information and you are able to make appointments and order repeat medications.
You can do this between 8.00am – 6.30pm, Monday to Friday by calling 01656 652774
Please telephone between 8.30 – 10.30am. These are only for conditions where the illness stops the patient going out. If the patient has a temperature or a rash, coming to the surgery will do no harm; always inform the receptionist if a patient has a rash as they can then be put in isolation.
We provide the following:
- Cervical Smears
- Childhood Immunisations/Well Baby Clinic
NHS Direct is staffed by nurses. It is a confidential helpline and can provide health information and advice 24 hours a day.
Certain services are not covered by the NHS, such as:
- Private sickness certificates
- Medical examinations for pre-employment
- HGV licence
- Elderly drivers
- Private medical forms
- Passport counter signature
- Travel and sporting activities requiring medical reports.
Please ask at reception for details on appointments. Fees for these and other services can be found here
Every patient who makes an appointment should be aware that it is their responsibility to turn up for that appointment or to telephone the surgery to cancel if they are unable to attend. This appointment can then be offered to another patient. A wasted appointment is both inconvenient and annoying to the GP, and could be important to another person.
Please also read posters displayed in reception: ‘Patient Responsibilities’ and ‘Your Charter for Health’.
It is extremely important that you notify us of any change of details so that we can keep your medical records up to date. We require any change of details to be notified in writing – ask at reception and they can give you a form to complete.
Those patients who have signed up to use the online system and who wish to change their details should CLICK HERE.