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PYB Health

Oak Tree Surgery

 Whitethorn Drive

Bridgend

CF31 2PQ

 

 01656 665353

 

Message to Patients from the Doctors and Staff

Changes to the way you access Oak Tree Surgery from Tomorrow (Friday 13th March)

You can no longer book an appointment via Online or Automated phone systems. Oak Tree has moved to a telephone triage model of care to protect patients and reduce the impact of Coronavirus.

This is how we currently look with our A&B entrances. This may change over the coming weeks.

What does this mean?

You are no longer able to book an appointment without first having spoken to a Doctor or Nurse via the phone.

How do I get an appointment?

You must ring the surgery on 01656 665353. You do not have to ring at 8 am as Gps will ring you back throughout the day. You must give an up to date contact number and be able to answer when we ring you.

A Gp or a nurse will ring you back and speak to you and decide if you need to come to the surgery to be assessed.

This does not apply to existing clinic appointments such as INR, bloods, wound care etc that have been already booked although this may change but you will be notified. If you have a pre-booked GP appointment you will be rung by the GP who will decide if you need to come to the surgery.

What if I don’t need an appointment but would like advice?

In the first instance go to www.pybhealth.com and use the patient support videos section or the common illness section. These sections have been written by Local Gps and give the same advice as you would receive in an appointment. If this does not answer you query or offer advice on how to manage your problem then ring the surgery.

Attending the surgery

There are now 2 entrances to the surgery Entrance A and B clearly signposted. If you need to come to the surgery after speaking to a GP or Nurse you will be told which entrance to go to.

What if I have to come for a pre booked appointment?

Come to Entrance B where you will be screened at the door or desk.

If you turn up for another reason at the surgery (and we actively discourage this) please go to entrance B.

If you are advised to come to entrance B you will be screened on arrival by a member of staff. They will be wearing protective equipment. Please do not be frightened by this it is for your protection and theirs.

If you are advised to come to entrance A by the Doctor or Nurse initially there will be no receptionist, please ring the number by the phone to notify staff of your arrival or notify the clinical staff in the area. They too will be wearing protective equipment. We hope to move the self-check in screen to this area next week.

Prescriptions

If you need to order a repeat prescription and you would normally come to the surgery to do so please do not come to the surgery, ring the surgery and press option 4. If you have to come to the surgery please use the Red Box outside the surgery. Please allow 48hrs for us to process the request.

If you usually use the Hub please continue to do so, please be aware that they may be busier than normal.

How do I collect my prescription?

If your prescription normally goes to a local pharmacy it still will so you will need to go there.

What if I normally come in to pick it up?

When you put your request in please indicate which pharmacy you wish to pick it up from and we will ensure it gets to the pharmacy. This will minimise face to face contacts.

We know this sounds a bit daunting even scary but please be reassured that this is for everyone’s benefit. If you are unwell or need advice you will still be able to access this. We are not closed. It may take longer to access us but please be patient we have reduced all non-patient facing work to deal with your problem or illness. You will not need to worry if you don’t ring at 8 am. All patients who ring will be dealt with the same day.

Surgery Hours

The surgery is open Monday to Friday from 8.00am - 6pm every day, with telephone service available until 6:30pm. The surgery is closed on the last Tuesday afternoon of most months for training purposes. Out of hours cover is provided.

  Morning Afternoon
Mon 08:00 - 12:00 12:00 - 18:00
Tue 08:00 - 12:00 12:00 - 18:00
Wed 08:00 - 12:00 12:00 - 18:00
Thu 08:00 - 12:00 12:00 - 18:00
Fri 08:00 - 12:00 12:00 - 18:00
Sat Surgery Closed
Sun Surgery Closed

Out Of Hours

Consultations are available on weekdays between 8.00am - 5:30pm.

The surgery is open Monday to Friday from 8.00am - 6.00pm. Should you have a serious problem outside of surgery hours phone via the surgery number or 0330 123 9180. The Out of Hours Centre is located next to A&E Dept, Princess of Wales Hospital..

Emergencies

In case of medical emergencies after morning surgery, please contact reception. The receptionist or nurse will take brief details about the complaint in order for the duty doctor to assess the urgency. You can also call 111, the NHS Emergency, but not life threatening number.

PATIENT INFORMATION

  • Appointments offered on a same-day basis and in advance. Appointments are available from 8.30 until 17:30.

    Please ask if you wish to see your Dr. of choice (we are sorry but we cannot guarantee this).

    If you have a hearing impairment you can use our text service on 07966 717486.

    Our phone system operates a short queuing system, therefore please be patient at busy times. You can book appointments online but must register for this service at the surgery.

    Our Nursing team can see you with the following, as well as general minor illnesses. You do not need to see the Doctor for the below conditions.

    Non-urgent Urine infections Rashes Sore Throats and Eyes

    (Think N.U.R.S.E)

    You can also use online resources to help you manage your illness rather than coming to see the GP. Choose Well will help you decide if you need medical attention if you get sick. It exaplains what each NHS service does, and when it should be used.

    To Login for Appointments, Prescription Ordering or to Cancel an Appointment, visit www.myhealthonline-emisweb.wales.nhs.uk

    Patient Partner

    If you are waiting for our help, you can still use our patient partner telephone appointment booking service (Option 1) 24hrs a day just like the online service.

    Our telephone appointment booking system is available 24hrs a day. A limited number of advanced and same day appointments are available based on overall availability. Please press 1 when prompted. You can also use this facility to cancel appointments.

    Phone lines for appointments - we will be open from 8.00a.m-6.00pm. We are very busy from 8am until 9am so you may experience long waits.

    We also operate an emergency doctors in the mornings in addition to the telephone doctor to try and see Urgent acute problems on the same day.

    You will always be asked for a reason for your appointment this is to help us treat your problem appropriately. The staff are following a protocol given to them by the Doctors.

    A number of Doctors will be available each day dependent on annual leave, teaching commitments and sickness.

    You can also come into the surgery and book an appointment at the reception desk.

  • To register you need to come into the surgery and fill out a form, we will need photo id to confirm your identity. Parents can register for under 16s. If you wish to register as a carer for an eldery relative or neighbour then we require authority in writing to do so from that person.

    If you have forgotten your password we can no longer reset it via email you must come to the surgery and request a new one. This can take up to 7 days to process.

  • We ask that everyone takes a moment to think before making a Doctors appointment.

    Is it urgent?

    What online resources are out there to help me understand?

    What other services could help me if I cannot get an appointment?

    patient.info/or NHS Direct are just two websites we recommend you visit before contacting your GP. Local pharmacists are also a great a place for advice and help on a wide range of illnesses. All local chemists are available for a consultation.

    When you visit the doctor they can provide you with many leaflets on ways on which you can improve your health and wellbeing. They can also provide you with leaflets that help you understand the symptoms or condition you have been diagnosed with if you require further reassurance. These leaflets are now available online at the above link.

    Many of the most serious diseases can be prevented by a healthy lifestyle and without the need for drugs. Please feel free to discuss general health and ask for advice. The following suggestions may help you to improve the quality and length of your life.

  • Home visits are available ONLY via the telephone for people too ill to come to the surgery. It helps to judge the urgency of a call if you describe the problem, so do expect to be asked.

    Visits will be done by the first available doctor unless it is for an ongoing problem in which case you should ask for the doctor who usually sees you. We cannot guarantee this however.

  • We are a recognised teaching practice and will have Registrars, Foundation (F2) Senior House Officers and sometimes medical students attached to the practice.

  • You have a right to see information recorded about you in our manual records and computerised data. These rights are incorporated in the Data Protection Act 1998. For further information, please contact the practice business manager who will be pleased to assist you.

    Information held about you or the person you are caring for is used to help in the provision of your health care and treatment and to assist staff in reviewing the care they provide for you to ensure that it is of the highest standard.

    Information is collected:

    • From what you or carers tell us
    • From examinations, observations and tests carried out by staff

    Information is stored:

    • As paper records
    • On computerised systems
  • We as a practice are obliged to comply with this Act which requires every public authority to adopt and maintain a “Publication Scheme” which has been approved by the Commissioner. The Commissioner is the independent supervisory authority appointed by parliament to oversee compliance with both the Freedom of Information Act and the Data Protection Act. The scheme is a guide to the types of information a public authority undertakes to make available to the public as a matter of routine.

  • Our practice area is limited to the Brackla, Coity and Litchard areas of Bridgend and includes the village of Coychurch. New patients living in these areas can register by calling at reception. We will continue to provide services to registered patients living in the rest of Bridgend and the villages of Corntown, Ewenny, Ogmore-by-Sea, Southerndown, St. Brides Major and Colwinston.

 

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Online Appointments

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Online Appointments

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